At Safacare, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we have a straightforward and customer-friendly Refunds & Returns policy in place. Here's what you need to know:

Returns Eligibility:

  • For Defective or Damaged Products only: If you receive a product that is defective or damaged, please contact us immediately. We will arrange for a return or exchange at no additional cost, the product must be unopened, unused, and in its original packaging.

Initiating a Return:

  • Contact Us: If you wish to return a product, please reach out to our customer support team within 1 to 2 days maximum from the date of delivery, Returns & Refunds on Promotional items must be reported within 1 day to Two days of purchase on full priced items. You can contact us through our Contact Us page or through our Customer Service Email or through Whatsapp +90 5558883331
  • Provide Details: Kindly provide your order number, the name of the product you wish to return, and the reason for the return.

Return Process:

Our customer support team will guide you through the return process and provide you with a return authorization.

  • Pack the Product: Carefully pack the product in its original packaging to prevent damage during transit.
  • Return Shipping: As we are keen on our customer's full satisfaction especially while using SAFACARE products, any request for returns will covered by SAFACARE with no extra charge on the customer noting that the customer abides by the above return policy instructions.
  • Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will initiate the refund process.

Refund Process:

  • Refund Method: Refunds will be processed using the same payment method used for the original purchase.
  • Processing Time: Processing time differs depending on your payment provider's policies. please refer to the below table for full details:


Debit Cards

10-15 Business Days

Banks Transfer

20 Business Days


If you have any questions about our Refunds & Returns policy or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help you through the process and address any concerns you may have.

In case of refund delay please reach out to our Customer Support Team.

We are committed to ensuring your satisfaction and making your shopping experience with SAFACARE exceptional in every way. Thank you for choosing us for your beauty needs!

Safa Care Shampoo